Sometimes customers are confused about the way to get assistance about technical issues or ask a question relating to the product. This article is written to provide you detailed instructions on how to submit a ticket on TemPlaza’s forum. The forum is a private ticket system, there is no need to worry about the information posted on your ticket.
Please follow these steps below:
If you have already had a user account, please go to TemPlaza website, click on “Login / Register and log in to your account. In case, you haven’t had an account yet, please click on “Create an account”. Then you will be redirected to the page: https://www.templaza.com/create-an-account.html
To register a new account, you’re supposed to add a unique username, a strong password, a valid email address, and confirm them, then click on Register. The system will send you a validation email to your email address to activate the account.
After logging into your account on our website:
You’ll need to verify your Envato License first, which will grant you access to submit a ticket. When the license is already shown out, please click on the “Proceed“ button to continue.
Your license info will be displayed like below:
P/s: you just need to verify the Envato license in the first login only. For the next ticket, please log in to your account and start to post your question.
When your purchase has already been verified, you’re entitled to create a ticket or a post on our forum. Please click on “Ask A Question” or “Write A Post”, fulfill the ticket form and click the “Submit” button.
Once submitted, the ticket is added to our support queue. Our technical staff will handle and update it as soon as possible. If you have any problem with submitting tickets, feel free to let us know via Live Chat or send emails to firstname.lastname@example.org.